Alrighty, then. Yesterday, as suggested in other threads about problems with e-frontier, I cleared my shopping cart and then re-added Poser 6 Upgrade into shopping cart. And was able to go past checkout and confirmation. And bam, purchased and downloaded. It would have been nice if I'd learned of the solution from e-frontier instead of reading from others of their problems. >:-( I still have 3 e-mails that had no responses. The last one I rhetorically asked if my e-mails are somehow blacklisted to /dev/null. meh. shrug