I had a similar problem with Serious Magic and a host of upgrades. As an early adopter of their fabulous Visual Communicator, I ended upgrading it half-a-dozen time. Then of course, my hard disk fried, and I got a new computer, and lo and behold, I had to install it all 6 different times! I, too was frustrated and called their tech support. Friendly bunch. They immediately Fed X'd me a brand new copy of the current version without it being an 'update.' So, now all I ever need to do is install only 1! Very happy customer :-) IMO, keeping your customers happy is priority number one. (perhaps someone at e-on is listening?)