nitreug opened this issue on Feb 25, 2001 ยท 41 posts
Kevin posted Wed, 28 February 2001 at 11:53 PM
I have bought a total of one item here, and I will probably never buy another. I find it very annoying when I buy a $30 model and the geometry is broken. I bought Saluda and found that the saluda morph target was incorrectly built such that the geometry is broken on the left side. And we are not talking about a really minor flaw here either. Mehndi initially blames it on a texture template problem, so I emailed her an image of the figure without an textures and she never replies. Jaager admits that they found a problem with it and they are not planning to do anything about it. (At least an honest reply.) The store never even bothers to reply to my email. Due to the lack of any interest in fixing this, or even replying to my questions, I will probably never buy anything here again. I have spent a lot of money at Zygote and they have always either produced a top quality product up front or fixed it. Here, the store staff never returns emails and the creators either make pointless excuses or just ignore you. Thanks, I will go somewhere else.