Kevin, I have replied to your letters now repeatedely, and told you repeatedly that if it is in our power to fix what bothers you that we will, but that the fixes you seek seem to be something not at all bothering others, nor anything I can even find to fix inside Poser? I would suggest that at this stage instead of waiting on what could be a very lengthy fix, if there is even anything needing fixing, you go on and ask for a refund, please. We will all rest easier that way. You seem from the start to take exception to Saluda, since you have complained on various issues that you find yourself not feeling satisfied on from day one. Saluda is usable as advertised in Poser. She is not designed for export out into other applications. Her textures are present and assigned in Poser, they will not hold if exported without a re-setup. Her body may have a seam in it, almost every morphed body you find here in free stuff or for sale does in fact (except one new one built totally inside 3d Studio Max I am about to release), that is a by product of the morphing in Poser. All Poser morphed models have this. However Poser heals the seams. I cannot even reproduce the problems you are having in Poser, so I must assume you are trying to export out and use Saluda in other applications. I have sold hundreds of the Saluda model, and no one except you has had these complaints. Conversely, of the purchasers, frequently I do get other feedback besides yours and would like to post a small handful of the ones I have saved: "Private Message from ******: I downloaded (and bought ;)) your excellent Saluda model this morning and... IT's ABSOLUTELY FABULOUS !!! I feel like a kid in a candy store." "Private Message from : Well, I can see that. "love" is written all over her face (and body). No complaints from me. I'll be very gentle with her and try to do her justice. You did a great job, thanx again." "Private Message from : I think i've fallen in love with Saluda. She does exactly what i ask her to do. For some strange reason, she loads, poses and renders a lot faster than "Vicky" (even with the same hi res maps)..." "Saluda is a work of art!!! Seeing creations such as yours inspires me. Keep creating! -" "hi there! Just wanted to tell you I finally got a chance to play with Saluda the other day- no wonder she is such a good selling model! The amount of work you put into her shows. Thank you very much! Though I think you are underselling what she's worth ;o)-"