The problem is I got no reply. Maybe I was doing something wrong. I don't know, I have not used the figure since then. I don't buy things to complain about them, I buy them to use them. If I can't use them I will complain. All I want is for someone to tell me how to make the problem go away. Customer service consists of responding to issues such that your customers feel that you care. Its even better if you can fix their problem. But when you ignore a customer with a problem the problem doesn't generally go away. It just festers. I gave you and the store weeks to give me an answer and all I get is ignored. Nobody asked any questions to figure out what was wrong. You didn't ask for a copy of the scene or anything else, you just ignored me. And that annoys me. Don't get me wrong, there is a lot of cool stuff included in the package, but it has some issues. I got fairly fast help with the texture map issues. But to completely blow me off when I have a problem, particularly when I send you an image showing exactly what I mean, is not a way to make me happy. And I still have never heard from the store. Kevin