Crash Logs. When i understood it correctly it is more or less a Mac thing. Not done by Windows XP. But i can be wrong. You have a special folder in the Library folder on Mac that saves all the crash logs that happen on your system. You can simply do a search on your disk for "crash log". It is extremely helpful for the techicians to get that, shows the system status precicely. E-on was able to identify some problems very quickly after getting mine. Really impressive. Last time i did that, they told me that i need to uncheck a specific setting in my preferences until the next update is available and the problem is fixed. Maybe someone knows how this can be done on Windows too, especially on Windows XP. Then i am sure we reach another level of quality with problem reports.

One day your ship comes in - but you're at the airport.