I had a problem a short while ago. I found the response to my email very fast, and not only that, I got a response to my board post here too, plus another follow up email.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi