Hi all, I'm one of the folks responsible for managing customer service at Content Paradise. Usually the response times are pretty short. Over the last few weeks, they've been less than stellar. A key team member was out with a serious illness (that alone was responsible for significant backlog) and there had been a succession of problems, most minor, but taken together, created a large customer response... the result of that, is that it took a week and a half to push through the customer issues, and some folks waited several days for their issues to be resolved. I will however add that the vast majority of those folks were handled once they were handled, with velocity, respect, and an absolute attention to their satisfaction. I am proud of the tremendous commitment that the folks at Content Paradice have to taking care of their customers, and I could easily wrap a line around the block of folks who will back me up when I say our customers come first, last, and always. If you ever have a problem with Content Paradise; if you feel you haven't been served quickly enough, or that you didn't get what you needed, when you needed it, or even that you simply need to ask aquestion or say something important, I invite you to come speak to me. I'll be happy to make certain that you get what you need in a timely fashion. I and my teammates are here because we care, and because we are dedicated to providing extraordinary service. I am so committed to have your experience at Content Paradise be great, that I willing to speak to anyone here about what has happened in the past, and to what they can count on in the future. I'm providing my personal email address. Write me (please not all at once) and I'll address your issues, and do everything within my power to leave you clear and confident about who we are and what we're up to. Mary Tobias mariet@got.net Content Paradise