Mary, I do not like, believe it or not, posting publically like this about a store I myself broker at. However, as I stated in the email I sent early on the 17th, this is the second time I've needed to contact CP and had no way except an email address. There's no phone number on the site to call, to speed things up, there's no list of e-mail addresses to contact with the proper issue, nada. You have a very well designed store, and you've obviously put a lot of work into it. I'm aware that one of your people is ill, because that's what I was told last time, around the 10th. My problem was a very simple one. My download for Miki was interrupted more than once. The site itself died once, when I was half way through the download and my own connection died more than once. The biggest problem I've noticed with the site is webpages that don't go anywhere (about us, for example, and FAQ, two pages that are very important) and that the help form is basically a generalized cry for help, when it should be broken down into various departments to allow for quicker sorting. A simple download reset shouldn't take two days, in all seriousness, while I can understand other issues would. In any event, this is just me venting frustration. You guys, as I've already said, have a very nice store, and I've just caught you lot at a bad time, apparently. A speedy recovery to your coworker.

Kreations By Khrys