"Very strange in all of the promotions, nowhere there's a mention that this gift pack does expire.... very tricky." Nothing tricky at all. As already mentioned, expiration dates do appear in the Available Downloads section. ALL purchases from DAZ disappear from the Available Downloads section in a few days. The only difference here is that the PC Renewal freebies don't go into the "purchase history" bin, as they're not purchases, so as explained, you cant request DL reset on your own. However, as randym77 pointed out, these renewal season freebies do tend to linger on people's account pages for a longer time, so it seems that in webmaster421's case, an error occurred. DAZ are good-natured and fair when customers approach them with issues like this. I'm aware that certain individuals known for consistently demonizing DAZ would prefer not to hear this, but it's true ... their customer service is very good when you deal with them in real time and with reasonable demeanor. Judging from the first response from DAZ, it sounds like they didn't understand that the items disappeared too quickly. Although your patience is admirable, webmaster421, I'd suggest calling them now so that you can explain things in "real time" with a real live person. :-) They'll almost certainly help you out. If they refuse, then yeah, I'd be miffed too, but ... I can't imagine they'd refuse if you explain and ask for help nicely on the phone.