Thought you might be interested in the following communication between myself and FXRealm concerning my attempt to order the new version of Creature Creator (called Creature Lab) (the stuff between >> and << is from their message to me, which is at the bottom): =================== Hello, 1) >>If you do not want to have your order anymore we will cancel it and recharge your creditcard with 79 $. << Yes. I do NOT want the order anymore. You (almost) NEVER seem to understand what I'm saying (either you do not speak English well, or you are purposely misunderstanding what I say. In any case, I do not feel that I can trust you to do things correctly. Therefore, please credit my credit card. (Give me back my money.) 2) >>By the way concerning your Q about languagspeaking. In Sweden we speak russian, english, chinese and spanish with a dilect of Geborska.<< Yes. I know. I have had several friends in Sweden for over 30 years. (Some of them live quite near you.) They all speak excellent English. I admire the multi-language capabilities of so many of the Swedish people. HOWEVER, no matter what I say, you (at FXRealm) seem to understand only what is convenient for you, and ignore what I say if it is not an issue that you want to deal with. For example, I said that I have ordered from you on January 25 and that you charged my credit card on January 25, and it is now March 9, and you have still NOT sent me Creature Lab. That is 43 days!!!!!!! There is NO EXCUSE for taking that long to deliver an electronic product over the Internet. If there is a problem, you should have sent me an email message WEEKS AGO to explain the delay!!!! Instead I have sent you MANY messages asking you why you had not sent the software to me. I sent those messages several weeks ago, BEFORE www.fxrealm.com was taken offline. I never got a bounceback on those messages, which means they must have ended up in your mailbox. But you NEVER responded to them!! You never told me why there was a delay. The best explanation for this is that you are not a competent business. The worst explanation is that you are thieves. I assume it is because you are not a competent business. In either case I don't see any reason why anyone would want to do business with you. By the way, your web site, even though you have moved it to a new location, still shows your OLD email addresses at fxrealm.com which is now bouncing back all messages sent there. Fix your web site!!! And, while you're at it, fix the download link for the demo of Creature Lab. It has NEVER worked! (Do you guys do ANYTHING right???) 3) >>we have many orders to deliver.<< How long does it take to attach a software file to an email message and press the "send" button?? 60 seconds maximum? Let's be real generous and say it takes 5 minutes to send each software delivery. If you work only 6 hours a day and there is only one person doing email software deliveries, that is 3096 deliveries you could have made in the last 43 days. Mine was not one of them. Why not??? I work for a software development company and we sure do a LOT BETTER than that!! Our target customer is every teacher in the United States. I'd guess there are a lot more teachers in the United States than there are computer 3D modelers in the entire world. But we don't take 43 days to respond to a customer!!!! If it takes us more than 3 days we feel that we are doing a terrible job. But it doesn't seem to bother you that you take MORE than SIX WEEKS! 4) >>You seem to have some problem with your mail sending function.<< There is no problem with my email sending function. The reason you have gotten about 10 or 15 copies of my last couple of messages is that when I send just one copy you have never responded to me, so I have purposely sent many copies to try to get your attention. It seems to have worked. 5) I am sorry that I have been so unpleasant to you in this message. I realize that the person who I am writing to is probably not the person who is responsible for the problems that I have been having with your company. It is probably the owners or managers who have done such a bad job of managing the company that have caused this situation. I am not this unpleasant to other companies. In fact, I have written glowing testimonials for two other software companies whose products and services are far superior to yours. One testimonial spoke so highly of the company that they said it was the best thing anyone had ever said about them and their product. But that is not how I feel about your company? Why is that, do you think? Is it me? Or is it you? I've spoken to other users of your products, and from what they tell me (not very happy things), I think it must be YOU. If you were a business in the United States I'd file a complaint with the Better Business Bureau. 6) >>Next time you order we charge reg.price 299$<< Trust me, there will NEVER be a NEXT time!! Cancel my order and give me back my money!!! Goodbye. P.S. As I said, I've spoken to other users of your products. I plan to continue speaking to them to let them know of my experiences with your company. The Internet makes it very easy to do that. ------------------------------------------------ At 11:12 PM 3/8/01 +0100, you wrote: Hi, We do not sell software on credit, that is why we charge before we send it. Concerning the specilaprice with Creature Lab, we have many orders to deliver. If you do not want to have your order anymore we will cancel it and recharge your creditcard with 79 $. The money will be on you account within the next few weeks. Next time you order we charge reg.price 299$ By the way concerning your Q about languagspeaking. In Sweden we speak russian, english, chinese and spanish with a dilect of Geborska. Best regards FXRealm sales PS. You seem to have some problem with your mail sending function