I had (and continue to have) the same problem. When I e-mailed them with the problem, they suggested that I should try another browser besides Internet Explorer. Needless to say, I was really disappointed with that answer, and that logic. I've talked to a few other people that are having the same problem, but according to CP, I'm the only one. My suggestion is that anyone who is having a problem, e-mail them immediately...so they know it is a more widespread problem. IMHO, users shouldn't have to switch from a standard browser just to provide a merchant with business. Wish I could give you a more positive answer.