Go with Petunia's recommendation. 24/7 email support (yes, really), 7 days a week phone support. Over last 4 years they've improved the package with numerous upgrades (disk space, bandwidth, web support), free domain, and every upgrade is available to all customers immediately - no resigning, etc. Under $100 per year. And they really are helpful, polite and courteous. And they know their stuff. I have five clients use them, not a single issue with any. And, uniquely I think, one of the most secure CMS's (CPG-Nuke/Dragonfly) is a "one click" install. This includes phpBB derivative and Coppermine Photo Gallery. IM me if you want a link (which will give me a kick back ;-) and I'll give you more info, orientation, help with the decision/setup process if you want.