Lynne, I have every copy of Vue ever released, including 2 versions of 5. I PURCHASED all the extra vegetations. As far as I'm concerned, the online form is the same as an email. I've sent 6 about this issue and have yet to be acknowledged. I would think that having better than $2500 invested (and I'm sure it's more than that, but I can't remember some of the original prices) in e-on products would entitle me to at least know that someone was reading my concern. In fact, any contact except for sales between me and e-on disappeared when I refused to transfer to the Yahoo groups when the forum went there.