I don't know. Maybe your problem isn't the same as mine. I would check with Curious Labs and see what they have to say. I am not a software expert by any means and the fix I used is one that I got from the 'rotic site. Keep plugging away, somebody knows somewhere how to fix it. I post the same orginal message everywhere that I could and got replies from all the sites that I posted to, and tried them all to get the right one. I would check with curious labs though. They have the experts.