The artist obviously knows there is a problem. He actually told another user to create morphs for the bad strands. The store knows there is a problem. If it were my store I would make the artist pull the item until it's fixed properly, and then give the owners an update that will fix it. This would show responsiblity...instead of saying gee, you're a grownup, if you don't like it too bad. Sorry, but that's the feeling I get from the store now, and it's not worth it for me to fight with them over $30, I have better things to do with my time. They know how much money I have spent here, and how much more they stand to lose if I buy elsewhere. Marque