Ok. Just trying all angles for you. As with many promo images, it's quite possible that the image was "touched up", in Photoshop. My renders don't look "soft and fluffy" either, at least not as soft and fluffy as in the promo image for it. It's entirely possible that the sofening tool was run over them, at a low setting to give the ethereal look to them. You'll have to check with Tiff to find that out though. If they have been post worked, I wish that merchants wouldn't do that. I do like to see what I'm getting, and you only know that if they show true untouched renders. They aren't sitting at my computer post working my images, so the chances of my achieving their post worked look is pretty slim.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi