Marque: Why don't you do this: contact the artist, complain, wait for a response, if there's no response or you're not satisfied with the response file a complaint with the better business bureau. There is also a website www.resellerratings.com which at this point only reviews computer hardware/software related online vendors but you could send them an email and suggest they start including all online vendors and relate your experience to them. You probably won't get any money returned but you'll at least fight back and the artist, knowing of your plans might be persuaded to help. movida