Marque and everyone else posting on this thread, Although I am new to the community I work almost daily with the store. Before addressing some of your concerns... First let me say that coming from other online communities outside of the 3D graphic art world, you having something really special in Renderosity. The level of professionalism, skill and caring shared among members is something to be proud of. Now to the issues at hand: 1) Quality of a product. This is a topic that admin and the store contributors have discussed on a regular basis. What is quality? It is a very subjective term and we (at Renderosity) don't want to be in the position of judging "quality". We feel that is up to the Renderosity community. We want the store to be open to all members. Each file is tested to make sure it includes everything promised in the description and that it works. There is a new store statement, as of last night, at http://www.renderosity.com/softgood.ez that covers this and other store information. 2) No refunds. That is not our policy. We do provide refunds. However, we make every effort to make sure that the customer is truly dissatisfied with substantive reasons. Because, unfortunately, there are those out there that have tried to take advantage of the store amd artists. And, we also find that some products are very complicated and while they work fine, the less experienced artists may have some problems. 3) Rating System - There have been active discussions in admin and among the store contributors about a rating system or a review panel of artists to provide feedback on store items. This is a sensitive area and we are trying move forward in a way that gives useful information to our customers and is also fair for the artist. If you have suggestions in this area we would be glad to hear them. 4) Support by Artists - As JeffH pointed out in an earlier posting, the artists do support their own product. The store contributors usually take this very seriously and go above and beyond helping their customers. If you have had a negative experience then please let us know at store@renderosity.com. 5) Product Descriptions. We are also looking at how to better communicate what the products require. As in- is this for an advanced user, are there certain programs you can't run this on, etc... We want to give you as much information as possible to make using the products as user friendly as possible. Let me say I apologize for everyone at the store for not addressing this forum earlier. Had I realized this discussion was going on, would have jumped in sooner. Thanks Tim for the heads up email. I hope I have addressed your concerns regarding the store. If not, let me know :) Please understand that we (Renderosity Store) are here to do everything we can to provide a place where you can get products that are useful and that you are happy with and that we provide our artists with a place to sell their products. It is a work in progress that often comes with growing pains. Part of the reason Renderosity is where it is today is because you, its members, have taken the time to give us feedback, which in turn enables us to improve the community. Don't let that stop. If you have some specific issues we need to be aware of let us know. By emailing store@renderosity.com you will reach the store staff. Or you can always email me yvette@bondware.com. Marque-I hope to hear from you. yvette