I set it up again (it is a new product number, so your have to re-order it), it seems O.K. this time. I downloaded it myself, was O.K., and I'm not a Passport holder either (at least I think I'm not...) ;-) Sorry about the hassle, Content Paradise's vendors software can be a little flakey at times. I should have checked this last night, but it was really late when I finished. (Excuses, Excuses!) Have fun!