This thread is somewhat venemous and industrial to spite and sloth and avarice... I am ashamed that anonymous users are so quick to point fingers and propogate phrases like "yes men" and interject grandiose conspiricay theories of greed over a user manual. I can't beleive you actually think your arguments are just and true, they simply are not. They are repulsive and I feel bad for Charles being treated this way. The fact of the matter is that the user manual issue is a molehill on an otherwise majestic mountain range. These same people complain when their Triple Mocha Latte is 2 degrees under temperature. Back in the 90's before the tech bubble burst, software development took two years per version typically. There was less development competition because there were fewer applications and a wider gap and definately less capability. Back then devs and tech teams had ample time and resources to prepare the dust catchers called printed user manuals. Since those dark ages, development has skyrocketed because newer and better development applications exist today and as a result, new editions can be put out on a yearly basis if not sooner. This was unheard of a decade ago. The fact of the matter is, by the time you have finished reading your nice cushy manual with your slightly under-hot Triple Mocha latte, it has already been outdated by the first patch and what would you have a software company do, send you a patch manual? How idiotic can it get... I am done, do your best... Steven