I just had a very positive experience with Charles Brissart, Eovias development lead. I had sent him an email outlining some memory allocation errors (crashes) Ive been having with Carrara5 Pros new volumetric clouds in complicated scenes (usually, a lot of distributed instances). He sent me an upload URL, and I sent the problem file. Within 6 hours he sent me back an email stating that he had duplicated the problem in the debugger, and that it would be fixed with the next patch release. Now Eovia isnt perfect, but this kind of response causes me to have an honest respect for such software companies, and I sent him a very kind email back.