Xena,
I am guessing "customer service" is not that big factor since you purchased products from SanctumArt before. Did you ever need help, if so did you attempt to contact me??? From my memory, Uzilite/wusamah is NOT really active in the forums same as SanctumArt. Customer service does not equal to be social interaction in the forums. If that you looking for when you purchase products, that is yours choice. I got the definition of "customer service" from www.dictonary.com-"Main Entry:customer service
Definition: assistance and other resources that a company provides to the people who buy or use its products or services." Thank you.

LOL Going to go out on a limb here and guess that talking down to your and/or being snide with your customers (and potential customers) is probably also not in that definition of "customer service."

The SA products are not my cup of tea really, but even if they were, I wouldn't buy from them mostly based on posts like this one and many of the ones at DAZ.

Talking down to people that give you their hard earned money is poor customer service even if you are attempting to answer questions, IMO.

As an aside I also don't like a lot of their ad copy wording for similar reasons, but it's possible there are some language barriers involved.

I guess your business decisions are your's to remain private (as certainly is your right), but it's ok to talk about your customers? They are not afforded the same confidentality? I realize mentioning that Xena has purchased from you isn't a huge deal, but she Xena didn't mention it, it IS giving out customer information on a public message board.