Quote - Content Paradise as a vendor. Good rapport going, very pleasant emails exchanged... and then absolutely nothing.

I don't even get responses from further emails about the subject.

So, there you go, I tried and that's all I can do.

I find CP extremely lax in their customer support.

I sent them 2 emails back in December and never once got a reply back. My friend had a problem with an order back in November and she wrote them several emails and didn't get a single reply back. Finally she telephoned them on Monday or Tuesday this past week and got the matter straightened out.

I'd suggest calling them instead of relying on emails. Then when it's all hashed out, get it in writing.

Unless they pull up their socks with their customer support, I can't see that site being around all that long. When you try and get customer service and are greeted by constant silence, you begin to wonder just how serious they are in their online endeavour. Heck, you can't even post on their forums without a passport membership, and when you are having trouble with your passport, what are you supposed to do if you can't get a reply by email? I'd rather invest my money in places that cares about the person behind the dollar bills, instead of a company that is just in it for the dough as CP seems to be.

Sorry, but when I'm spending my money someplace, I EXPECT to get a response to my help requests and when I don't, my nose gets really bent out of shape.

Message edited on: 01/15/2006 02:14

Message edited on: 01/15/2006 02:15

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi