I've never bought any of SA's work, to my knowledge. It's definitely of high quality, I don't think anyone could deny that. But the price has always beneout of my budget, and it's not an area of art that I tend to work in. I have to be honest, SanctumArtsKitty often causes me to raise eyebrows. She is the offical spoekesperon/customer service liaison for Sanctum Arts since he has acknowledged that he doesn't like doing it, and needs someone else to do it for him. So why choose someone who doesn't interact well with the customers? Time after time, her posts are either rude or belligerent, or are read that way by the people she is replying to. Take this last one for example, where she offers a very cold definition of CS from a dictionary. Yes, that's a correct definiton. But if you acept that as your role, then why does it take you so long to respond to queries in fora? Not everyone with a question will get in touch personally, it's well-established now that forum threads are a common method of communication. Also, customer support should also encompass POTENTIAL customers - those who have not yet bought anything but might consider it in the future. As such, your attitude needs a bit of shaking up, because as far as PR goes, this is not the way to go. I disagree with JeffAlbert regarding SA's level of disclosure, as well. Whilst it would be nice to know if there's some sort of release schedule planned for his previous work (since I now understand that he DOES have the rights to sell it himself - thanks for clearing that up, Anton!), cutomers do not need to know the full ins and outs regarding his decision to quit DAZ. You don't ask your local store the reasns why they relocated from one mall to another, or why a small business has decided to move premises. It's not our business, and I know very few merchants, online or otherwise, who go into that level of detail regarding their business deisions. For one thing, if it was an acrimonious split, there's always the chance that, by posting something, they could get into legal wrnagles with the opposing party... friendlyrogue (hereinafter changing his sig to jonthecelt, since it's what he uses everywhere else!)