Wolf, I don't know if your comments were directed at me or not, but if so, I think you mistunderstood my intent. I don't require hand-holding, or constant supervision by an Adult when working at my computer. As I stated at the beginning of my post, it is the price and the genre f the work which keeps me from buying SanctumArts work, not the customer service record. That said, not everyone is capable of doing such work as you are, and some people require help. Great, you don't, and you can get on and create your masterpieces without aid. But for those who DO require assistance every now and then, don't you think that a good Customer Service record counts for something? jonthecelt