Okay I'm lost here, lol I've not yet made my purchase, however I did recieve a quick response when I asked a question to SanctumArt. It was informative, not personal and that was fine by me, I don't know them, nor they me and I got the answer regarding the product...it's all good lol. As for rudeness....I dunno can't read "tone" so sometimes a persons written word can be misunderstood...maybe??