That's why you see a decline in services by a lot of >> big companies...a few people bitch, the rest just roll >> along filling up their credit cards. You hit that nail on the head. For all their posturing about values, most people only care about one thing -- what happens to them. So when they get the virus, buy the toaster that doesn't work, or lose their house, then, and only then, is it important. They may even complain; but who gives a flip? And the corporations, with their dinosaur brains and guts, finally are figuring that out. So if you don't like it, we won't do anything about it. And that's a "personal promise!!" If you're gonna just roll along, folks, shut up with the whining, Ok? It's curdling my coffee. M