Quote - A hunt to this little shop is really unfair. We even do our best to satisfy our costumer - like every shop!

No one is out to destroy your shop :). I don't think that was the intention of this thread. The original poster was just seeking information about what the usual practice is for bought products and licensing agreements. Yes, perhaps it could have been handled behind the scenes and an email sent to the store Admins instead of posting here, but these boards are often used to find out information before taking further steps. Right or wrong, that's just how it is. I had an incident with a product/merchant from another site where I was left frustrated and kind of upset. I wasn't sure if it was me who misinterpreted things, or if I was mislead by the merchant. I posted here to explain what happened and ask if others would feel the same way if it happened to them. After I got some opinions I planned to contact the store admins. But I didn't want to do so if it was me who misinterpreted things. I didn't want to cause problems for the store or the merchant. I didn't intend to reveal the stores name, but eventually it became aparent that I had to if I wanted to thoroughly explain how I felt I was deceived. I think that was the intention here...to gather opinions and some insight on what is "usual" with bought products, before they contacted you. We tend to be a sensitive bunch, especially in the wee hours of the morning, and sometimes our replies can be overzealous, and I include myself in that catagory sometimes too. We all see that you are taking steps to deal with the situation, and I know I for one am confident that it will all work out and it will be business as usual :)

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi