I'm with Steve, et al. They have been more than generous with their time and talents. I've been a member now since I first found R'osity and learned about their existence and discovered the excellent inventory of items. I became a paying member when they started that, as well. That amounts to at least six years of some of the best for Poser, out there on the web. For all the service and items I've gotten over the years, I'm more than willing to cut them some slack. There are things that happen that no amount of preparation can predict. I know they'll do the absolute best possible to overcome this. If I knew something I could do to help, I would. I guess, all I can do is be patient, and welcome them when they return.