Many thanks Trelawney! I'm not very accomplished at filing a ticket with Eon. I tend to confuse people with what I am asking. I hope they can resolve this issue because I really love that hair. About the Marketplace for Orio: Always before, if I had a question about a product, I would select the merchant's name and it would take me to their artist's page where I could IM them with a question or compliment. In the new Marketplace, those links only take me to the merchant's store with no IM capabilities. I hope this clarifies what I meant to say.