Hi Hedda, Sorry you didn't receive the email that was sent to you. Make sure you check that the correct address is listed in your profile and that you are able to receive mail from Renderosity (Hotmail commonly decides of its own accord that Renderosity mail is spam.) Regarding the question of refund vs instore credit, please contact store@renderosity.com who will discuss this with you further. Karen

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"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire