iloco; Well, if the problem is with a SolidGrown (tm) plant, those are made in-house by e-on. Period. The only way to get an error message to the creator is to tell the support tech, who will see the magical word 'plant' and throw a paper-wad across the partition to get the plant geeks attention...probably with some pithy remark about getting the chlorophyl off his screen and where it belongs and deal with it or the next object will be an office chair or bowling ball (as we =all= know how evil and vicious tech supporters are). That's one why. 2ndWhy. If the problem is with Vue 3/4 contracted content, then in too many cases, they can't contact the actual creator for corrections, so they have to do it inhouse. And many of the problems turn out to be due to corruptions in the metadata that was tacked on to allow file export capability in the first place; hence the need for the coders attention. C3D is a store...not a store and graphics house, and certainly not a software development shop (although Christie might take issue with that some nights, fighting with the databases.... ;P ). We -have- contacted some brokered artists about corrections to their items when bugs or glitches have popped up. Most of that you don't see due to the fact that the moderators do voluntary beta testing, just to be as sure as they can be about an item's quality before it goes live. All Clear.....?