Thanx...I did get the D/L's...I had to shut down my computer and restart....I don't know if it was a cookie problm or what, but pages kept freezing,etc. I pasted the certificate number in the order form and then hit submit-I got the error message the same time as it said "order confirmed" (or something like that...) Sorry if it was my screw up, I'm not too used to ordering here...