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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 2:24 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

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Subject: Download Still Pending

Gilles_Bond opened this issue on Mar 09, 2006 · 7 posts
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Gilles_Bond ( ) posted Thu, 09 March 2006 at 2:55 PM · edited Sat, 23 November 2024 at 1:13 PM

Ok, I see you have already charged my Credit card on Feb 20 and now its March 9, and still my download is pending. I sent you the information you wanted. So whats the hold up. Gille Bond

Debbie M. ( ) posted Thu, 09 March 2006 at 3:00 PM

Hi Gille, I'm not showing receipt of any verification information required from you. Please email store@renderosity.com with the information and we'll get you processed right away. Thanks! Deb

Debbie M.

sherrys ( ) posted Thu, 09 March 2006 at 3:01 PM

Hello Gilles Bond As soon as this information is verified, we will activate your download. This is an important security check for first time purchases. This is for your protection. Future purchases usually will be available for immediate download. Occasionally, we need to verify a second time. We appreciate your help. Thank you, Sherry Smith Renerosity.com www.renderosity.com

Gilles_Bond ( ) posted Thu, 09 March 2006 at 4:09 PM

Ok, fair enough, I sent you the information again. Gilles Bond

sherrys ( ) posted Thu, 09 March 2006 at 4:18 PM

Hello Gilles Bond Your purchases have been activated and can be found by selecting "My Account" from the side bar then select the Order # to access your downloads. Future purchases will be available for immediate download. Please contact the store store@renderosity.com if we can be of further assistance. Thanks Sherry Smith Renderosity Admin www.renderosity.com

Gilles_Bond ( ) posted Thu, 09 March 2006 at 4:23 PM

Ok, thank you. I don't know what happend to the information I sent the first time, but at least it worked this time. Again, Thanks Gilles Bond

sherrys ( ) posted Thu, 09 March 2006 at 4:39 PM

Hey Gilles Bond Your very welcome. Have a great evening! Thanks Sherry Smith Renderosity Admin www.renderosity.com

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