I would like to commend Steve. You are such a gentleman. Your responses have been polite and positive. I admire your patience. I'm just grateful to you for all the wonderful things you've brought to us and I want you to know that I appreciate all of your hard work. You haven't lost me as a customer. Rena, I understand your frustration. You work so hard on those incredible textures and characters. You're truly one of the Stars here! I know things will work out for PoserWorld one way or another. The things at PoserWorld are well worth a price and I'm willing to pay. I just don't want to lose you. All my respect to you and everyone at PoserWorld, Melanie