I'm using 1and1 and they're very reasonable. Support during office hours is good, however evening/weekend support gets shunted to their call centre in Asia where I've generally found I know more than the person I speak to :- On the plus side, it's very rare I've had to call them because their uptime and online help is good. They're definitely the best of the hosts I've tried. Been with them for the last 4 years now. I definitely recommend hosting with a company in your own country because otherwise customer and tech support calls can cost a fortune, as I found out when I used to host with a US company :-

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"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire