Email me at shout@steve-shanks.com or steve@3dfashion.co.uk , i'm sorry about the problems contacting us but we really do get hammered to death with spam, i've been in the server room and seen what gets sent and its honestly shocking.....To answer your question, if it was me i'd do a bit of research to see what type of folks i was dealing with. I'd say we aren't perfect (who is LOL) but we are nice folks who will do what we can to help and if we do get it wrong will do everything we can to make up for it...I hope thats how folks see us anyway :o)...Steve