I've had cause to email Poser World 3 or 4 times with a question. Two of those questions when I wasn't even a member. I am happy to report that Steve emailed me back within a couple days each time with a satisfactory answer to my question.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi