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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 23 2:24 pm)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: re: store purchase - time to activate download

markschum opened this issue on Mar 30, 2006 · 5 posts
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markschum ( ) posted Thu, 30 March 2006 at 3:07 PM · edited Sat, 23 November 2024 at 1:13 PM

how long does this process generally take ? If I need to wait a couple of days I need to look elsewhere for product. thanks

sherrys ( ) posted Thu, 30 March 2006 at 3:15 PM

Hello Markschum Since this is your first credit card purchase you should have received an ebot RENDEROSITY FIRST TIME BUYER asking you to email store@renderosity.com with the name of the company that issued your credit card and their toll free phone number (from the back of your credit card) along with your username. As soon as this information is verified, we will activate your download. This is an important security check for first time purchases. This is for your protection. Future purchases usually will be available for immediate download. Occasionally, we need to verify a second time. We appreciate your help. Thank you, Sherry Smith Renderosity Admin www.renderosity.com

markschum ( ) posted Thu, 30 March 2006 at 3:20 PM

that email was sent at 2:39 pm today second email received that payement was received no download link yet

sherrys ( ) posted Thu, 30 March 2006 at 4:47 PM

Hello Markschum Sorry about the delay with our system! I do need to verify your credit card information before I can activate your downloads. Thanks for your help! Sherry Smith Rnederosity Admin

SeattleLightning ( ) posted Sat, 01 April 2006 at 10:29 PM

this is crap, I just ordered something and its not even my first order... you guys need to get your act together or you'll lose another customer...

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