...depends on the situation. If it is indeed something beyond control and not critical then yes it IS best to cope with the issue. But not all critical statements are whining and bitching...aka a weak form of communication. there are many situations when a person has a right and an obligation to speak up. Sadly the live with it attitude often masks behovior that is illegal, or dishonorable, or someone who is either too lazy or doesnt care enough to do the right thing or what they should do. Used to workj for a guy like that.....he never cared to spend the time to train anyone, or to see that alot of things were done along the company lines. If you had a problem or needed help or additional direction thats all you got from him. Later we found out that he was under investigation....and that he was doing alot of things that were very shady and got canned. I manage for a big retail chain, therefor i specialize in customer service everyday. When I see a company give poor service and act like they dont care...because they dont have to, i speak up. I rather naivly assume that they should and DO care and somewhere just missed the ball. That they WANT to be aprised of opportunites to improve. But sadly too many dont have to care, so they dont...and you just have to be happy with what you get. those are the places that lose my business and my referall. In the end thats all I can do, is vote with my $$. Even more sad is the places that dont seem to care when they lose a customer. After all, they exist for us not the other way around. Deaf ears i`m sure. adios amigos, Dim