"The problem that I have is that I am unable to get the above update - can anyone help???"

You have to be careful about asking that particular question- as it becomes very close, if not over the line of the TOS here- meaning soliciting for software for something that isn't a legal, registered copy of Vue. It is really unfortunate that you were ripped off, but no one here can help you get an update to software that is not legitimate copy- as it would then make them equal party to a warez transaction.

Plus- E-on has "ways" of making illegal software extra buggy and crashing a lot. You would be a lot better off with a legal copy so you can get the support you need...