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Welcome to the MarketPlace Customers Forum

Forum Moderators: tim, msansing, ebasham

MarketPlace Customers F.A.Q (Last Updated: 2024 Nov 28 10:29 am)

Contact and Support Information:

To reach our Marketplace staff, please open a support ticket at
support.renderosity.com

Our goal is to respond to support tickets within 24 hours, 7 days a week.

Subject: Download pending - how long a wait?

cyber-art opened this issue on Apr 15, 2006 · 4 posts
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cyber-art ( ) posted Sat, 15 April 2006 at 9:24 PM · edited Sun, 01 December 2024 at 3:48 AM

I send in the info for order 111037663 as a first time buyer.

What is the wait time befor I can down the item?

StaceyG ( ) posted Sat, 15 April 2006 at 9:29 PM

Hi,

I'm sure the person handling store emails this weekend will get to it soon but as stated in several locations on our site and in your ebot receipt, verification can take up to 24 hours.  Please remember this is the weekend and it may take a little longer than normal business hours as store staff are spending time with families. I'm sure you will receive a response soon.

 

 

Thanks

Stacey
Community Manager

cyber-art ( ) posted Sat, 15 April 2006 at 9:33 PM

Ok, but i really don't understand the added security measure.

StaceyG ( ) posted Sat, 15 April 2006 at 9:37 PM

This added verification is for your protection as well as our own.  Fraud happens on paypal as well as with credit cards online.

 

 

Thanks

Stacey

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