Quote - Ask for a supervisor right off the bat. Explain how soon it was after warranty, I have had one manager override the warranty, but most of the time they won't budge.

I find that you get better results if you bypass the middleman, so I  plan on sending a registered snail mail letter to the  Chairman of the Board, Michael Dell, and copying it to the Ombudsman where I live.

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi