Again: Don't be shy, send an IM to the merchant and explain your problems exactly like you did in your first posting and I'm sure the creator of the hair can help you out on this as he/she knows his product exactly and most of all knows how it behaves when using it.
I'm selling some things, too, and I'm always glad when someone asks when he has problems. I don't like the idea that a customer is frustrated and unsatisfied with his purchase but too shy to ask about something that can be fixed with a few tips given per mail or IM...

I'm not always right, but my mistakes are more interesting!

And I am not strange, I am Limited Edition!

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