dear helgard -- why don't you send an email to sales@eovia.com with your order number; from posts in the daz forum i gather that this might be the quickest way to get resolution (as opposed to kvetching in a forum that has nothing whatsoever to do with DAZ or eovia). i am fairly confident they have anticipated this, and since you say you bought hexagon 3 weeks ago, your 30 day money-back guarantee is in place anyway.