I don't have that hair,  but have you made sure that you have the left or right part selected in the drop down menu before trying to move it in the dials? 

"It is good to see ourselves as others see us. Try as we may, we are never
able to know ourselves fully as we are, especially the evil side of us.
This we can do only if we are not angry with our critics but will take in good
heart whatever they might have to say." - Ghandi