I was cursed with Vue 5 crashing constantly when I bought it. The following advice from "surveyman" on this forum almost completely solved Vue's problems for me:

"Check your 'Swap File' size and location. 'Right-Click' on 'My Computer' and select 'Properties'. Select the 'Advanced' tab and select the "Settings" button in the 'Performance' section. In the 'Performance Options' dialog box, select the 'Advanced' Tab. At the bottom there should be a "Virtual Memory" section, select the "Change" button. Swap File is properly called Virtual Memory in Windows.

In the 'Virtual Memory' dialog box, look at the "Paging File for selected Drive". That will tell you where the Swap File is located. Ideally, your Swap File(Virtual Memory) should be 2.5 times your physical memory. Change your Swap File size by specifying the drive your Swap File is on, clicking on the "Custom Size" radio button, and typing in the 'Initial Size' and 'Maximum Size' as "3000mb" (close enough to 2.5x). Yes - they should both be the same number - this prevents the Swap File from constantly re-sizing itself and chewing up memory and HD time. When done, click the 'Set" button."

I then defragged my HDD and ran Registry Mechanic and since then (over a year ago)  Vue has only crashed a couple of times and never at the expense of losing any work. I agree e-on's support is crap- the Vue 5 "manual" in particular is absolutely pathetic. It should have the above Swap File Size advice printed in BOLD dayglo letters on the front cover.

Jackson