Forum: MarketPlace Customers


Subject: Download of product delay

badgerorg opened this issue on May 24, 2006 · 6 posts


mendyh posted Thu, 25 May 2006 at 9:43 AM

Hi, Doug,

I understand the frustration.  It's frustrating to us that we have to go through a verification process to protect our valued members and merchants, as well as ourselves and you, the cardholder, from fraudulent purchases. 

I do apologize for the inconvenience.  The good news is this is a one-time only process, future purchases are available immediately.  This is part of making our site secure.  Seeing from our end what happens, it makes it necessary to take these steps. 

We post this information several places to try to make sure you don't miss the info. about the verification process.  We post it on your order confirmation page, the ebot receipt you receive, and in the Customer Support FAQ's.

I have verified your information and made your downloads available.  Please don't hesitate to let me know if you need further assistance!  :-)

Thank you for shopping @ the Marketplace!

Mendy Hicks

R'rosity Admin.

Your downloads are now available

Mendy Hicks
Renderosity Admin.
"If you want to make God laugh....tell Him your plans!"