I have a lifetime membership and I'm happy with it.  They cover a range of characters, which is nice.  I bought the Mill Girls just to get Handspan Studios "Taiya" character so it was nice to just grab some clothing at PW.  And it's much better now than it used to be since the zips now contain the paths.  When I first signed up and with the older stuff, you had to manually place everything. 

And yes, they have forums.  If you want something you can make a request to Steve. 

...... Kendra